When Diane first visited the Goodwill store in
San Angelo on College Hills Boulevard several years ago, she knew something was different about it. Between the relaxed atmosphere, the friendly employees, and the affordable prices, she quickly became a loyal shopper. However, it was when she heard about the mission to help people overcome employment barriers that she knew she wanted to be more than a customer. She applied for a job in 2021 and was hired in the production department.
At that time, Diane had not worked in 8 years due to a medical condition. She was very shy and reserved when she began her Goodwill journey. “I was very, very quiet. I didn’t talk to anyone. But now, I talk to everyone! Customers… everyone!” She explained further, “The managers took time to talk to me and little by little, they helped me feel comfortable here. I know if I ever need anything, I just let them know.”
She enjoys telling others how Goodwill helps people and how donated goods help create jobs for people like herself.
Since 2021, Diane has enjoyed working as a cashier and now works as a merchandiser doing a number of things. Most of all, she enjoys organizing the racks and interacting with customers. Her management team and coworkers agreed that she is always quick to greet customers with a friendly smile and accommodate them to the fullest. She says the customers are her greatest motivator for her work. She enjoys hearing how excited they get about the items for sale or about how the store looks.
Above all, she loves how at Goodwill, she can be herself and her medical concerns no longer feel like the barriers they once were. “They don’t treat me different here. I love the environment… the people. I just love it.”
She is described by her management and coworkers as having a “can-do attitude and teamwork mentality,” as “very determined and hard-working, always making time to help out her customers,” and as being a “leader that is always willing to get the job done.”
Her sweet approach to customer service and dedication to her work are highly valued by all, contributing significantly to store’s atmosphere and the Goodwill West Texas mission.
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